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https://www.snowleader.com/ 4.8 5 4644

Delivery, returns and VAT on Snowleader (international shipping)

Delivery

French Customers

GENERAL CUSTOMERS

< 150 € >= 150 € Ski/snow < 300 € Ski/snow >= 300 €
Colissimo domicile 6 € 5 € 25 € 25 €
Colissimo relais commerçant 4 € 5 € 25 € 25 €
Colissimo bureau de poste 4 € 0 € 25 € 25 €
TNT domicile 9 € 9 € 15 € 0 €
TNT relais colis 9 € 9 € 15 € 0 €

REFUGE SNOWLEADER CLUB MEMBERS

< 150 € >= 150 € Ski/snow < 300 € Ski/snow >= 300 €
Colissimo domicile 0 € 0 € 20 € 0 €
Colissimo relais commerçant 0 € 0 € 20 € 0 €
Colissimo bureau de poste 0 € 0 € 20 € 0 €
TNT domicile 5 € 5 € 5 € 0 €
TNT relais colis 5 € 5 € 5 € 0 €

BASE CAMP AND SUMMIT SNOWLEADER CLUB MEMBERS

< 150 € >= 150 € Ski/snow < 300 € Ski/snow >= 300 €
Colissimo domicile 0 € 0 € 5 € 0 €
Colissimo relais commerçant 0 € 0 € 0 € 0 €
Colissimo bureau de poste 0 € 0 € 0 € 0 €
TNT domicile 0 € 0 € 0 € 0 €
TNT relais colis 0 € 0 € 0 € 0 €

DOM-TOM Customers

Client Classique

< €1000 >= €1000 Skis/Snowboards < €300 Skis/Snowboards >= €300
Colissimo Standard €15 €0 €40 €40
TNT Domicile €75 €75 €100 €100

Membres Snowleader Mountain Club

< €1000 >= €1000 Skis/Snowboards < €300 Skis/Snowboards >= €300
Colissimo Standard €10 €0 €40 €40
TNT Domicile €50 €50 €100 €100

European Customers 

 For customers in the following countries please go to the corresponding websites to view your local rates- Belgium, United Kingdom, Spain, Germany, Austria

GENERAL CUSTOMERS

< 150 € >= 150 € Skis/Snowboards < 300 € Skis/Snowboards >= 300 €
Colissimo standard 15 € 10 € 25 € 20 €
TNT Home 30 € 20 € 50 € 40 €

REFUGE SNOWLEADER CLUB MEMBERS

< 150 € >= 150 € Skis/Snowboards < 300 € Skis/Snowboards >= 300 €
Colissimo Standard 10 € 5 € 15 € 10 €
TNT Home 20 € 10 € 30 € 20 €

BASE CAMP AND SUMMIT SNOWLEADER CLUB MEMBERS

< 150 € >= 150 € Skis/Snowboards < 300 € Skis/Snowboards >= 300 €
Colissimo Standard 0 € 0 € 15 € 0 €
TNT Home 10 € 0 € 30 € 0 €


European non EU Customers

 For customers in the following countries please go to the corresponding websites to view your local rates - Switzerland

GENERAL CUSTOMERS

< 1000 € >= 1000 € Ski/snow < 300 € Ski/snow >= 300 €
Colissimo standard 40 € 20 € 50 € 40 €
TNT Home 80 € 80 € 100 € 80 €

REFUGE SNOWLEADER CLUB MEMBERS

< 1000 € >= 1000 € Ski/snow < 300 € Ski/snow >= 300 €
Colissimo Standard 20 € 0 € 40 € 20 €
TNT Home 40 € 20 € 80 € 40 €

BASE CAMP AND SUMMIT SNOWLEADER CLUB MEMBERS

< 1000 € >= 1000 € Ski/snow < 300 € Ski/snow >= 300 €
Colissimo Standard 10 € 0 € 20 € 20 €
TNT Home 20 € 20 € 40 € 40 €


Customers From The Rest Of The World

GENERAL CUSTOMERS

< 1000 € >= 1000 € Ski/snow < 300 € Ski/snow >= 300 €
Colissimo standard 50 € 50 € 150 € 100 €
TNT Home 150 € 150 € 250 € 250 €

REFUGE SNOWLEADER CLUB MEMBERS

< 1000 € >= 1000 € Ski/snow < 300 € Ski/snow >= 300 €
Colissimo Standard 40 € 40 € 150 € 75 €
TNT Home 150 € 150 € 250 € 250 €

BASE CAMP AND SUMMIT SNOWLEADER CLUB MEMBERS

< 1000 € >= 1000 € Ski/snow < 300 € Ski/snow >= 300 €
Colissimo Standard 40 € 40 € 50 € 50 €
TNT Home 100 € 100 € 100 € 200 €

Returns

If you’re not 100% satisfied with your purchase, simply fill in the returns form, then send the package back to us.

The cost of return postage is free of charge for the following countries : Germany, Austria, Spain, Finland, Ireland, Italy, Luxembourg, Holland, Poland, Czech Republic, Slovakia, Slovenia. (returns are also free of charge for metropolitan France, Belgium, United Kingdom but you have to order on the websites dedicated to these countries).

For all the countries which are not on the list above, the cost of return is at the charge of the customer. 

Returns must be made within 14 days after receiving your order. If you wish to return an item, we can refund you: we’ll refund you via Paypal or bank transfer or give you Snowleader credit : redeemable on all snowleader.com items for 1 year. Please note that the costs of shipping (when the order was first sent to the customer) are only refunded if the entire order is returned and if the order was delivered in metropolitan France (Colissimo standard shipping). 

Returns after Christmas :
Order now, you have until 05/01/2019 for free returns on products which you are not happy with to get a refund!

CONDITIONS TO GET REFUNDED ?

*Return requests must be made within 14 days after receiving your order

*The products must be new and unused, in the original packaging with original labels attached

*For Safety and Health reasons, we do not accept returns of the following; mounted skis and snowboards / cut climbing skins / thermoformed boots /perishable goods / suncream / maintenance products  / underwear
 
*If you are returning a package it must be returned in its entirenty.  
 
*If you have any questions please do not hesitate to contact us. 

HOW DO I GET REFUNDED ?

IF THE COST OF RETURN POSTAGE IS FREE OF CHARGE (CHECK OUT THE LIST OF COUNTRIES ABOVE)

Make sure all your product/order meet the conditions above and send us an email : contact@snowleader.com. We will send you a return form and a dispatch note (free of charge). Please, send the package to : 

Snowleader, 45 rue Saturne, 74650 Chavanod, FRANCE

IF THE COST OF RETURN POSTAGE IS AT YOUR CHARGE

Simply fill in the returns form, then send the package to

Snowleader, 45 rue Saturne, 74650 Chavanod, FRANCE

DOWNLOAD RETURN FORM

Tax refund and delivery

DELIVERY 

To purchase and be delivered worldwide , please order on the website www.snowleader.com/en . 

We will apply the French VAT to all the items of your order (20%) if you want to be delivered in EEUU. You will pay your order without any VAT and pay the duty fees at the delivery of your package for the rest of the world.

If you wish to be delivered in France, please order on www.snowleader.com . If you wish to be delivered in Switzerland, please order on http://www.snowleader.ch/en/. If you wish to be delivered in Belgium, please order on http://www.snowleader.be/en/. If you wish to be delivered in United Kingdom, please order on http://www.snowleader.co.uk/en/ 

TAX REFUND 

You reside outside of the EU and wish to collect your order in one of our shops or have it delivered to France, in that case we can give you a tax refund. We will apply the French VAT to all items of your order. 

Snowleader offers customers who are not resident in the European Union member countries the possibility to reclaim taxes charged on orders delivered to metropolitan France.

If you want your order to be delivered to France, you will have to place it on www.snowleader.com and pay in euros.

 

More information on : Global Blue

Contact us

mail EMail

Any question ? Contact us by email, we will answer within 2 days :

contact@snowleader.com

telephone Phone

You can also reach us by phone 00 44 (0)33 336 6812 

Monday to Friday, 9 am til 7 pm 

chat Live Chat

Reach our staff instantly ("any questions ? " contact us " section )

skype Skype

Add ‘snowleader.com’ to your contacts

entreprise Our shops

We also have shops in Annecy, Chamonix and Lyon where you can pick up and browse products as well as pick up orders.