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Delivery, returns and VAT on Snowleader (international shipping)

Delivery

French Customers

CLASSIC CUSTOMER

< 150 € >= 150 € Ski/snow < 300 € Ski/snow >= 300 €
Colissimo home delivery 5,99 € 4,99 € 15,99 € 15,99 €
Colissimo pick-up point 3,99 € 0 € 15,99 € 15,99 €
Colissimo post office 3,99 € 0 € 15,99 € 15,99 €
DPD home delivery 4,99 € 0 € 9,99 € 0 €
DPD pick-up point 3,99 € 0 € - -
Chronopost home delivery 8,99 € 8,99 € 19,99 € 19,99 €
Chronopost pick-up point 6,99 € 6,99 € - -

REFUGE CUSTOMER

< 150 € >= 150 € Ski/snow < 300 € Ski/snow >= 300 €
Colissimo home delivery 5,99 € 3,99 € 9,99 € 9,99 €
Colissimo pick-up point 0 € 0 € 9,99 € 9,99 €
Colissimo post office 0 € 0 € 9,99 € 9,99 €
DPD home delivery 0 € 0 € 9,99 € 0 €
DPD pick-up point 0 € 0 € - -
Chronopost home delivery 7,99 € 7,99 € 15,99 € 15,99 €
Chronopost pick-up point 5,99 € 5,99 € - -

BASE CAMP/SUMMIT CUSTOMER

< 150 € >= 150 € Ski/snow < 300 € Ski/snow >= 300 €
Colissimo home delivery 3,99 € 0 € 9,99 € 9,99 €
Colissimo pick-up point 0 € 0 € 9,99 € 9,99 €
Colissimo post office 0 € 0 € 9,99 € 9,99 €
DPD home delivery 0 € 0 € 9,99 € 0 €
DPD pick-up point 0 € 0 € - -
Chronopost home delivery 4,99 € 4,99 € 9,99 € 9,99 €
Chronopost pick-up point 0 € 0 € - -

DOM-TOM Customers

General customers

< €1000 >= €1000 Ski/snowboard < €300 Ski/snowboard >= €300
Colissimo home delivery €15 €0 €40 €40
DHL home delivery €75 €75 €100 €100

Snowleader Mountain Club members

< €1000 >= €1000 Ski/snowboard < €300 Ski/snowboard >= €300
Colissimo home delivery €10 €0 €40 €40
DHL home delivery €50 €50 €100 €100

European Customers 

 For customers in the following countries please go to the corresponding websites to view your local rates- Belgium, United Kingdom, Spain, Germany, Austria

GENERAL CUSTOMERS

< 150 € >= 150 € Ski/snowboard < 300 € Ski/snowboard >= 300 €
Colissimo home delivery 15 € 10 € 25 € 20 €
DHL home delivery 30 € 20 € 50 € 40 €

REFUGE SNOWLEADER CLUB MEMBERS

< 150 € >= 150 € Ski/snowboard < 300 € Ski/snowboard >= 300 €
Colissimo home delivery 10 € 5 € 15 € 10 €
DHL home delivery 20 € 10 € 30 € 20 €

BASE CAMP AND SUMMIT SNOWLEADER CLUB MEMBERS

< 150 € >= 150 € Ski/snowboard < 300 € Ski/snowboard >= 300 €
Colissimo home delivery 0 € 0 € 15 € 0 €
DHL home delivery 10 € 0 € 30 € 0 €


European non EU Customers

 For customers in the following countries please go to the corresponding websites to view your local rates - Switzerland

GENERAL CUSTOMERS

< 1000 € >= 1000 € Ski/snowboard < 300 € Ski/snowboard >= 300 €
Colissimo home delivery 40 € 20 € 50 € 40 €
DHL home delivery 80 € 80 € 100 € 80 €

REFUGE SNOWLEADER CLUB MEMBERS

< 1000 € >= 1000 € Ski/snowboard < 300 € Ski/snowboard >= 300 €
Colissimo home delivery 20 € 0 € 40 € 20 €
DHL home delivery 40 € 20 € 80 € 40 €

BASE CAMP AND SUMMIT SNOWLEADER CLUB MEMBERS

< 1000 € >= 1000 € Ski/snowboard < 300 € Ski/snowboard >= 300 €
Colissimo home delivery 10 € 0 € 20 € 20 €
DHL home delivery 20 € 20 € 40 € 40 €


Customers From The Rest Of The World

GENERAL CUSTOMERS

< 1000 € >= 1000 € Ski/snowboard < 300 € Ski/snowboard >= 300 €
Colissimo home delivery 50 € 50 € 150 € 100 €
DHL home delivery 150 € 150 € 250 € 250 €

REFUGE SNOWLEADER CLUB MEMBERS

< 1000 € >= 1000 € Ski/snowboard < 300 € Ski/snowboard >= 300 €
Colissimo home delivery 40 € 40 € 150 € 75 €
DHL home delivery 150 € 150 € 250 € 250 €

BASE CAMP AND SUMMIT SNOWLEADER CLUB MEMBERS

< 1000 € >= 1000 € Ski/snowboard < 300 € Ski/snowboard >= 300 €
Colissimo home delivery 40 € 40 € 50 € 50 €
DHL home delivery 100 € 100 € 100 € 200 €

Returns

If you’re not 100% satisfied with your purchase, simply fill in the returns form, then send the package back to us.

The cost of return postage is free of charge for the following countries : Germany, Austria, Spain, Finland, Ireland, Italy, Luxembourg, Holland, Poland, Czech Republic, Slovakia, Slovenia. (returns are also free of charge for metropolitan France, Belgium, United Kingdom but you have to order on the websites dedicated to these countries).

For all the countries which are not on the list above, the cost of return is at the charge of the customer. 

Returns must be made within 14 days after receiving your order. If you wish to return an item, we can refund you: we’ll refund you via Paypal or bank transfer or give you Snowleader credit : redeemable on all snowleader.com items for 1 year. Please note that the costs of shipping (when the order was first sent to the customer) are only refunded if the entire order is returned. (Colissimo standard shipping). 

CONDITIONS TO GET REFUNDED ?

*Return requests must be made within 14 days after receiving your order

*The products must be new and unused, in the original packaging with original labels attached

*For Safety and Health reasons, we do not accept returns of the following; mounted skis and snowboards / cut climbing skins / thermoformed boots /perishable goods / suncream / maintenance products  / underwear
 
*If you are returning a package it must be returned in its entirenty.  
 
*If you have any questions please do not hesitate to contact us. 

In addition, regarding personal safety equipment (helmets, climbing harnesses, carabiners, etc.), our team pays particular attention to the conditions of the returned products. The product must not have been worn, and the labels, protective films and packaging must not have been removed, otherwise the return may not be accepted.

HOW DO I GET REFUNDED ?

IF THE COST OF RETURN POSTAGE IS FREE OF CHARGE (CHECK OUT THE LIST OF COUNTRIES ABOVE)

Make sure all your product/order meet the conditions above and send us a message : Display contact form.

We will send you a return form and a dispatch note (free of charge). Please, send the package to : 

Snowleader, 45 rue Saturne, 74650 Chavanod, FRANCE

IF THE COST OF RETURN POSTAGE IS AT YOUR CHARGE

Simply fill in the returns form, then send the package to

Snowleader, 45 rue Saturne, 74650 Chavanod, FRANCE

DOWNLOAD RETURN FORM

Tax refund and delivery

DELIVERY 

To purchase and be delivered worldwide , please order on the website www.snowleader.com/en . 

We will apply the French VAT to all the items of your order (20%) if you want to be delivered in EEUU. You will pay your order without any VAT and pay the duty fees at the delivery of your package for the rest of the world.

If you wish to be delivered in France, please order on www.snowleader.com . If you wish to be delivered in Switzerland, please order on http://www.snowleader.ch/en/. If you wish to be delivered in Belgium, please order on http://www.snowleader.be/en/. If you wish to be delivered in United Kingdom, please order on http://www.snowleader.co.uk/en/ 

TAX REFUND 

You reside outside of the EU and wish to collect your order in one of our shops or have it delivered to France, in that case we can give you a tax refund. We will apply the French VAT to all items of your order. 

Snowleader offers customers who are not resident in the European Union member countries the possibility to reclaim taxes charged on orders delivered to metropolitan France.

If you want your order to be delivered to France, you will have to place it on www.snowleader.com and pay in euros.

 

More information on : Global Blue

Contact us

mail Contact Form

Any question ? Contact us through the contact form, we will answer within 2 days :

Display contact form

telephone Phone

You can also reach us by phone 00 44 (0)33 336 6812 

Monday to Friday, 9:00 am - 7 pm (CEST)

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entreprise Our shops

We also have shops in Annecy, Chamonix and Lyon where you can pick up and browse products as well as pick up orders.